The Nigeria Immigration Service (NIS) has alerted the public to possible temporary disruptions in digital passport services as it commences scheduled maintenance on its Passport Digital Platform.
According to a statement issued by the Service’s spokesperson, Akinsola Akinlabi, the maintenance exercise is aimed at improving system efficiency and enhancing the overall user experience. The upgrade is scheduled to take place from 12:00 a.m. on December 12 to 6:00 a.m. on December 14, 2025 (GMT).
“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience,” the statement read.
During the maintenance window, users may experience temporary service interruptions, reduced response speeds, or restricted access to certain passport services.
Akinlabi appealed for public patience, stressing that the upgrade is essential to maintaining a secure and efficient digital passport system. He added that technical teams are working continuously to ensure full restoration of services within the stipulated timeframe.
For inquiries or assistance during the maintenance period, the NIS advised users to contact its support channels, including:
• Email: support@immigration.gov.ng
• X (Twitter): @nigimmigration
• Instagram: @nigimmigration
• Facebook: @nigimmigration
• Contact Centre (24 hours): 09121900655, 09121556359, 09121477092
