The National Identity Management Commission has unveiled new WhatsApp and live chat support platforms aimed at improving customer service delivery and easing access to National Identification Number (NIN) enquiries for Nigerians and legal residents.
In a statement issued on Monday, the Commission said the initiative was part of its ongoing digital transformation and service reform programme under the leadership of its Director-General and Chief Executive Officer, Abisoye Coker-Odusote.
According to NIMC, the newly introduced channels are designed to provide faster, more convenient and real-time support services to members of the public, while reducing the need for physical visits to its offices nationwide.
The Commission stated that users can now access support services through the live chat feature on the official NIMC website as well as via its official WhatsApp support line, +234 701 566 6971.
NIMC noted that the initiative aligns with the Renewed Hope Agenda of Bola Tinubu, which seeks to enhance efficiency in public service delivery through technology-driven solutions.
The Commission explained that the platforms would provide prompt responses to enquiries, real-time guidance and verified information relating to NIN services and identity management issues.
It added that the reforms being championed by Coker-Odusote are aimed at expanding access to identity services, strengthening public confidence and improving operational efficiency across the Commission’s activities.
NIMC also advised Nigerians and legal residents to utilise only its official communication channels and remain vigilant against misinformation and fraudulent activities.
