Dana Air has extended its sincerest apologies to all passengers affected by the recent schedule disruption resulting from the runway excursion involving one of its aircraft at Lagos airport.
In a statement released today, April 23, 2024, the airline expressed regret for the anticipated delay in flights scheduled for the day due to unforeseen operational challenges. The airline acknowledged the frustration and inconvenience experienced by passengers whose travel plans were disrupted and emphasized its deep apologies for the inconvenience caused.
The airline has taken proactive measures to address the situation, including retiming remaining flights for the day. Passengers on these flights have been promptly updated through email, SMS, and phone calls. Dana Air assured affected passengers that it is working diligently to minimize disruption and accommodate their travel needs to the best of its ability.
Dana Air commended the experience, professionalism, and swift response demonstrated by its crew in handling the runway excursion incident. The quick thinking, adherence to safety standards, and effective communication ensured the safe disembarkation of all passengers without injury. The airline expressed immense pride in its crew’s commitment to passenger safety.
The statement also expressed appreciation to customers for their support, loyalty, and understanding during this challenging time. Dana Air emphasized that such support is invaluable and deeply appreciated.
Safety and service excellence are core values at Dana Air, guiding all operations. Despite the regrettable incident and its impact on passengers, the airline remains steadfast in its commitment to upholding the highest safety standards and providing exceptional service to customers.
Dana Air assures passengers that it continues to prioritize safety and will spare no effort to ensure a smooth travel experience for all its customers.
