In a significant move aimed at promoting the ease of doing business in Nigeria, Mr. Olayemi Cardoso, the Governor of the Central Bank of Nigeria (CBN), has given his approval to the institution’s newly revised Service Charter. This development aligns with the provisions of the Business Facilitation Act (BFA) of 2022, underlining the commitment of the CBN to fostering a business-friendly environment.
The Service Charter not only serves as a statutory requirement under the BFA 2022 but also positions the CBN to adhere comprehensively to the directives of SERVICOM Nigeria, an initiative operating under the auspices of The Presidency, focused on enhancing customer service delivery across government agencies.
Outlined within the Charter are the explicit ways in which the CBN pledges to collaborate with its external stakeholders to meet their service expectations, while also clearly articulating the expectations the Bank has from its clients. In the foreword of the document, Governor Olayemi Cardoso emphasized the CBN’s dedication to “providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable, and transparent.”
The document serves as a comprehensive repository of the CBN’s mandates, vision, mission, and core values. It details the array of services provided by the Bank through its diverse departments, accompanied by the specified service standards for each offering. This strategic move underscores the CBN’s commitment to transparency and accountability in its operations.
Among the notable inclusions in the Service Charter is a standardized Customer Complaints Form designed to facilitate the reporting of service failures. Additionally, the Charter delineates a systematic mechanism for addressing any service lapses that may occur across the spectrum of the Bank’s services.
This initiative by the Central Bank of Nigeria not only reinforces its commitment to fostering a business-friendly environment but also underscores its dedication to enhancing customer satisfaction through a structured and transparent service delivery framework. As the CBN continues to play a pivotal role in the economic landscape of Nigeria, this move is expected to positively impact the overall business climate in the country.
